Our Team

Meet your local insurance experts.

Outstanding service starts with an outstanding team. Meet the professionals behind Northern California Insurance Services.

Kelly Bickett


My name is Kelly Bickett and I am co-owner of Northern California Insurance Services with my sister, Pam Severtson.  I have been a licensed fire and casualty agent since 1991 and have worked at NCI since January 1990.

I am a licensed agent and primarily sell personal lines insurance.  I handle the accounting and administration at the office as well.  I enjoy spending time with my clients when they come in to discuss their insurance policies, pay a bill, or need advice.

I graduated from CSU, Chico with a degree in Social Science.  After college, I worked for both the California State legislature and the Washington State legislature.  I worked for the Department of the Army for 3 years in Germany.  Upon returning to Redding, I worked for the American Heart Association and Foothill Distributing before being hired at Northern California Insurance.  In 1997, Pam and I purchased the agency from our dad, Howard Kirkpatrick, upon his retirement.

For more than 25 years I have been the President of the Independent Insurance Agents of Shasta County.  My community involvement includes Board of Director positions for youth football, Enterprise High School Sports Boosters, and the Town & Country Property Owners Association.  I have served on several local campaign committees as campaign treasurer.

My husband Curtis and I have 3 children and 2 grandchildren.  We grew up in Redding and have lived here for decades – it is our forever home.  My hobbies include traveling, gardening, and reading.

I’d love for you to stop by to chat.  Maybe I can help you with your insurance coverages – even the ones you dread.  Teenage drivers?  Increased premiums?  Inattentive agent?  I can help with them all.

Pam Severtson


My name is Pam Severtson and I am one of the co-owners of Northern California Insurance Services.  I have been in the insurance business since 1985.  I have been a licensed fire and casualty broker/agent since July 1989 and a licensed life and health agent since July 2001.

I concentrate on business insurance such as liability, property, commercial auto, workers compensation, farm, group health, and group life.  I also actively sell individual life and health insurance.  I am certified to sell the Covered California health insurance plans.  This important designation allows me to help clients with their health insurance needs under the Affordable Health Care Act.

I have served on the Agency Advisory Councils for both Safeco Insurance and Capital Insurance Group.

My husband and I have lived in Shasta County since 1963 and 1968 respectively.  We have a son, daughter-in-law, and 5 grandchildren.

My hobbies include working on our 5 acres and shooting archery.  We frequently travel throughout Northern California, Oregon, and Nevada for archery tournaments.  I am a sponsored shooter for Limbsaver, based in Washington, and have served in many local and statewide positions in the archery community.  I was inducted into the California Bowmen Hunters and State Archery Association Hall of Fame in the Spring of 2022.

Need an insurance quote? Get in touch!

Access quotes from California's most trusted insurance carriers. It’s comparison shopping at the click of a mouse.